We do not require a signature for the delivery.
Customers are responsible for checking that all shipping information is correct before submitting an order as well as in their order confirmation email. If you need to modify the delivery address once your order has shipped, a $19 address change processing fee will apply to your order. Once an address modification is requested, carriers require one business day to process the change, which may delay the package. Planet Bake is not responsible for delays in transit caused by address modification.There are no returns, refunds or cancellations allowed on any orders that have shipped. All packages are shipped via UPS, USPS or FedEx and therefore we cannot ship to P.O. Box addresses.
Can I walk in and pick up donuts at Planet Bake's location?
The answer is: NO. But we offer same day delivery in Manhattan. Please plan accordingly.
Purchase our donuts on the go at local grocery stores. Go to the FIND US page to see all locations.
Does Planet Bake ship outside of the U.S.?
The answer is: NO, only inside the USA + Hawaii, Puerto Rico, Virgin Islands, American Samoa, Guam, Northern Mariana Islands.
Where does my order ship from?
New York State, New York City.
How far in advance should I place my order and schedule for delivery?
Planet Bake needs 24 hours to process an order. All orders received in one day will typically be shipped the next day and leave with our carriers around 5pm in the afternoon. If any donut flavor is currently out of stock that can delay your package. Transit time is anywhere from 1-4 business days depending on your region of destination. We highly recommend ordering your items in advance, especially during times of high demand like the holidays.
During Regular Times (not holidays):
Shipping within New York State 1-2 business days
Shipping from New York to the Mid West 2-3 business days
Shipping from New York to the West Coast 3-4 business days
We are offering Next Day Air with UPS. UPS Next Day Air®: Guaranteed delivery by 12:00 noon or 1:30 p.m, respectively, based on destination. This does not include Saturday deliveries, as Saturday deliveries require a special treatment which we do not offer at this time. Your order will leave Thursday to arrive Friday or the following Monday.
How is my food packed and shipped?
Our donuts are individually wrapped and sealed in plastic bags to keep them safe during transit. In hot climates we also include ice blocks to keep the donuts cooled. The donuts are placed inside a shipping box.
Do I have to be home to sign for the package when it's delivered?
The answer is : NO.
I need my package delivered by a specific time, how can I arrange this?
Once your package is in the shipping carrier's hands we have no control over the time they will deliver it. But, the good news is that both FedEx and UPS give you the ability to schedule your delivery times for all of your residential packages! If you know that you are not going to be home and are worried about them not leaving your package at your door, we strongly encourage you to schedule your delivery window directly with UPS. Their Delivery Manager platforms are flexible and allow you to schedule the delivery of your package within a short time-frame to ensure you will never miss a package at your home again.Once you receive your tracking email from us letting you know that your package has shipped, go to one of the below links to schedule a delivery time or a pick-up location/time that works for you: Packages Shipped Via UPS: Sign up for UPS MY CHOICE